Returns Policy

We take pride in the quality of our furniture and want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, please contact us as soon as possible via hello@workfurniture.nz

Faulty products will be replaced or repaired at the discretion of Workfurniture and as per the conditions of the manufacturer’s warranty.

Any refunds / returns are at the discretion of Workfurniture and will only be made if Workfurniture is unable to either repair or replace the faulty or damaged product and is accepted by Workfurniture as a genuine and approved claim.

We cannot provide refunds for any customised or any made-to-order products. This also includes upholstered to order chairs / seating and other upholstered to order products such as screens and partitions.

Products received that are damaged due to freight / transport will be repaired or replaced subject to conclusion following assessment of the damage and cause. Please notify us of the damage as soon as products have been received (within 24 hours). Workfurniture cannot make a claim for freight damaged products after 48 hours of the delivery. Workfurniture cannot make a claim if the delivery has been signed for in good order & condition. Inspect the products thoroughly for damage prior to signing for. Any damage must be noted on the delivery receipt at the time of receiving the products.

If products are ordered in error, contact Workfurniture immediately. Workfurniture cannot guarantee a refund for products ordered in error. To be eligible for a return, the items must be unassembled in its original packaging, in the same condition that you received it and unused. Items must not be customised or made to order product. If a return is accepted by Workfurniture, all freight and applicable restocking / handling fees will be the responsibility of the customer. Returns must be delivered / returned on a suitable carrier approved by Workfurniture. We will notify you once we have received and inspected the item to let you know if the return has been approved; either for an exchange or a store credit.

No refunds will be made for any freight and / or any other costs that may have been incurred by the claimant in the process of achieving their refund claim.

Clearance item sales are final and cannot be returned.