Product Warranty Information

At Workfurniture we stand behind the quality and craftsmanship of our commercial furniture products. Our products come with a manufacturer’s warranty that covers defects in materials and workmanship. Different products may be covered by different warranty time periods, depending on the type of product, the manufacturing company or supplier.

What Does the Warranty Cover:

  • Defects in materials or workmanship for the warranty period specified, from the date of purchase.
  • Repair or replacement of the defective product at our discretion.
  • Shipping costs for the replacement product, if necessary.

Warranty Exclusions:

  • Normal wear and tear of the product.
  • Damage caused by misuse, abuse, or neglect.
  • Damage caused by accidents, fire, or natural disasters.
  • Damage caused by unauthorized repairs or modifications.
  • Damage to product that may be incurred during delivery or transportation.
  • Damage caused during installation or assembly.
  • All fabric / or upholstery is excluded from any warranty.
  • All whiteboard warranties are on the board surface only, not frames and / or fittings and only apply when board surface is used with non-permanent marker pens and cleaned as per manufacturer's specifications.
  • Any incidental or consequential damages.

How to Make a Warranty Claim

If you believe that your commercial furniture product is defective and covered under the associated warranty, please contact us at hello@workfurniture.nz to initiate a warranty claim. Please provide proof of purchase and a detailed description of the defect, and photo’s if possible.

Upon receipt of the warranty claim, we will review the claim and determine whether it is covered under warranty. If the claim is covered, we will repair or replace the product, at our discretion.

Thank you for choosing Workfurniture for your commercial furniture needs. We are committed to providing you with high-quality products and excellent customer service.