Shipping Policy

At Workfurniture we are committed to providing our customers with a smooth and hassle-free delivery experience.

Delivery within New Zealand is included in pricing to metro ground-level addresses commercial address.

Deliveries to residential addresses will incur additional charges and may be invoiced separately. Workfurniture will contact you if this applies and payment will need to be made prior to items being despatched.

Rural addresses and other island locations for example: Waiheke, Great Barrier Island, Stewart Island etc; as well as above ground floor buildings will incur additional charges and may be invoiced separately. Please contact us for pricing. Workfurniture may contact you if your order is subject to additional charges due to delivery location.

Please note that we do not deliver to PO boxes or private bags. We require a physical address for all deliveries.

Currently, we only ship within New Zealand and do not offer international shipping.

Some products arrive flat pack / or kitset and will require assembly as per manufacturers instructions.

Once we receive your order, we will begin processing it immediately. This typically takes 1-2 business days.

Despatch times

Despatch times are dependent on the product ordered. Quick Ship items are generally in stock and available for despatch within 1-2 Working Days. Customised or Made-to-order will take longer, as they must go through a scheduling and manufacturing process. General product despatch times can be found within the product information.

We do our best to ensure products on our website are available and in stock. If a delay is expected, we will endeavor to make contact to communicate this. If there is a delay manufacturing a made-to-order product (for example a selected fabric is out of stock), we will communicate this and may offer alternative options.

Delivery times

Delivery times are dependent on the product ordered and the location of the delivery.

Products received that are damaged due to freight / transport will be repaired or replaced subject to conclusion following assessment of the damage and cause. Please notify us of the damage as soon as products have been received (within 24 hours). Workfurniture cannot make a claim for freight damaged products after 48 hours of the delivery. Workfurniture cannot make a claim if the delivery has been signed for in good order & condition. Inspect the products thoroughly for damage prior to signing for. Any damage must be noted on the delivery receipt at the time of receiving the products. Please refer to the Returns Policy for more information.

Workfurniture source from a variety of suppliers and manufacturers that use a variety of carriers to ship / deliver your items. There is a chance you may receive your products in instalments if you are ordering multiple items from different suppliers; for example: a desk and a chair may arrive on different days on different carriers.

Project / Fitout deliveries

Project / Fitout deliveries & installations will be coordinated as per our Office Furniture Fitout process and communicated accordingly.

For other shipping queries please contact us;